Frequently Asked Questions

General

Do I need to have a Dealz NG account to make a Purchase?

Yes, you do. Registration is free of charge, click sign up on the upper right hand of the screen, fill your details and submit. A verification code will be sent to your phone number and then you can proceed to make a purchase.

How do I print out my coupon/redeem my coupon?

Go to Dealz NG.com, Sign in. Click on the drop down arrow by your name, select orders and download all coupons for your preferred deal and print out. Instructions on how to redeem the coupon is on the fine prints of the deal.

How can I unsubscribe from your daily newsletter

You can unsubscribe from Dealz NG newsletter by clicking the link at the bottom of the daily email received, or by following the directions on the newsletter tab under your account.

I cannot access my Dealz NG account?

Are you signed up? If not, Go to Dealz NG.com and Click on the Sign in” link at the upper right corner of your screen, input your Dealz NG.com registered email and password and submit. If you are signed in, your name will appear at the top right corner if it does not it means you are not signed up. Click on the sign up link and fill the form to register as a user.

How do I reset my Password?

Click the “Forgot Password” link on the sign-in page. Enter the email address associated with your Dealz NG account and click “Submit.” A change password email will be sent to your box, follow the instructions to successfully change your password.

I have stopped receiving your daily newsletter?

Firstly, check your spam mails, it’s possible you have unsubscribed. To subscribe again Go to Dealz NG.com and scroll to the end of the page. Input your email in the box and submit.

How do I contact Dealz NG customer support?

Send a mail to help@Dealz NG.com, or call us on 234-805450 5406 , chat with us or on our social media channels (TikTok, Facebook, Instagram, X) @Dealz NG

What is your office address?

We have our headquarters in Lagos but have several customer experience centers.

How do I sell on Dealz NG?

Thank you for your interest in Dealz NG. To partner with us, kindly visit our website and click on the “Start Selling” link at the top right corner of the page, please fill the form that appears with the required details and you can start the process in few minutes.

Payment

How do I make Payment?

Dealz NG.com uses Paystack Gateway, which gives you five options for payment.

Can I use my International debit card on Dealz NG.com?

Dealz NG.com allows only local debit cards for now.

Is my Card Details safe?

Yes, your card details are safe with us. Our Partners – Paystack Inc, handles all payment transactions.

Shipping /Delivery

What happens if my order is delayed?

We always work to ensure you get your orders on time nevertheless If you haven’t received your items after the delivery timeline, kindly contact us on 08054505406 or send an email to help@DealzNG.com (quoting your order number) and we will give you a feedback.

Returns

Dealz NG’s return policy

At Dealz NG, customer satisfaction is key and we ensure what you ordered is what you get.

All products sold at Dealz NG.com are covered under our 3-7 Day Replacement Guarantee. Notify us of any problems, damages or defects within 3 days if you are in Lagos and 7 days from the date of delivery if you are outside of Lagos, , and we will issue a brand new replacement to you at no extra cost or refund you fully if we don’t have a replacement in stock.

How do I make a return?

Every order purchased on Dealz NG come with a returns form; Fill the return form stating your order number, the name of returned item and Desired Action

*Allow 14 days for a refund after returns intentioned

Are there services that cannot be returned?

A service that has been consumed (in any way) cannot be returned.

How do I cancel an order on Dealz NG?

Kindly contact our customer support team for cancellation request here.