Frequently Asked Questions
General
Do I need to have a Dealz NG.com account to make a Purchase?
Yes, you do. Registration is free of charge, click sign up on the upper right hand of the screen, fill your details and submit. A verification code will be sent to your phone number and then you can proceed to make a purchase.
How do I print out my coupon/redeem my coupon?
Go to Dealz NG.com, Sign in. Click on the drop down arrow by your name, select orders and download all coupons for your preferred deal and print out. Instructions on how to redeem the coupon is on the fine prints of the deal.
How can I unsubscribe from your daily newsletter
You can unsubscribe from Dealz NG newsletter by clicking the link at the bottom of the daily email received, or by following the directions on the newsletter tab under your account.
I cannot access my Dealz NG account?
Are you signed up? If not, Go to Dealz NG.com and Click on the Sign in” link at the upper right corner of your screen, input your Dealz NG.com registered email and password and submit. If you are signed in, your name will appear at the top right corner if it does not it means you are not signed up. Click on the sign up link and fill the form to register as a user.
How do I reset my Password?
Click the “Forgot Password” link on the sign-in page. Enter the email address associated with your Dealz NG account and click “Submit.” A change password email will be sent to your box, follow the instructions to successfully change your password.
I have stopped receiving your daily newsletter?
Firstly, check your spam mails, it’s possible you have unsubscribed. To subscribe again Go to Dealz NG.com and scroll to the end of the page. Input your email in the box and submit.
I have changed location and would like to receive deal available for the new state?
Sign into Dealz NG.com, click on the drop down arrow by your name at the top right corner of the screen, select setting, tick the state you are in and untick the old state.
How do I contact Dealz NG customer support?
Send a mail to help@Dealz NG.com, or call us on 01-4609950 or 08094609951 , chat with us or tweet at us @Dealz NGcare
Can I place an order and pay on delivery?
Yes you place orders for Coupons and pay for the coupons on delivery.
After making payment for your order, you will receive a link in your account authorizing downloads for your coupons.
What is your office address?
We have our headquarters in Lagos but have several customer experience centers. Click here to view an experience center close to you.
How do I partner with Dealz NG?
Thank you for your interest in Dealz NG. To partner with us, kindly visit our website and click on the “Register as a merchant” link at the top right corner of the page, please fill the form that appears with the required details and you would be contacted for further discussions by one of our partner relationship managers in 7-10 business days.
Payment
How do I make Payment?
Dealz NG.com has 2 payment options, Wallet and Online payment using the Debit card (Visa, Mastercard and Verve).
Can I use my International debit card on Dealz NG.com?
Dealz NG.com allows only local debit cards for now.
Is my Card Details safe?
Yes, your card details are safe with us. We are in partnership with InterSwitch, which uses SSL Technology to protect your card information.
Why can’t I use my Debit card?
There could be a series of reasons you cannot use your debit card. We would advise you get your Ipin for visa cards and one time password (OTP) for mastercard to enable you make purchases online. For further details please contact your bank.
Can I merge 2 methods of Payment?
Yes, you can. You can merge wallet and card payments. All you have to do when you get to our payment option is to tick the box “Use wallet” and select your preferred options to make a purchase.
Wallet
What is the Dealz NG.com wallet?
The Dealz NG wallet is like a purse where money can be keep to make a purchase.
How do I top up my Dealz NG.com wallet?
You can top up your wallet by making a deposit or transfer into our listed banks or using your debit card using the quickteller option. Click here for available payment modes.
How do I view my wallet balance?
Go to Dealz NG.com, sign in, and Click on the drop down arrow by the upper right hand, select wallet.
Is the money in my wallet transferable?
The money in your wallet is not transferable from one Dealz NG account to another Dealz NG account but you can request for a bank refund by sending your bank details to help@Dealz NG.com and we will process a bank refund in 7 business days.
Does the money in my wallet expire?
No, there is no expiry date for the money in your wallet. Money in your wallet can be used at any point in time.
Shipping /Delivery
Do you make delivery outside Lagos?
Yes, Dealz NG.com offers delivery nationwide.
What is the delivery timeline for purchased orders?
Most items are delivered in 4-6 business days and Presale orders are delivered 10 business days from date of purchase, Kindly check the Fine Print for more information.
What happens if my order is delayed?
We always work to ensure you get your orders on time nevertheless If you haven’t received your items after the delivery timeline, kindly contact us on 01-4609950 or 08094609951 or send an email to help@Dealz NG.com (quoting your order number) and we will give you a feedback.
I was charged ₦500 for delivery, I thought delivery was free of charge?
Delivery attracts a shipping charge, the charges are made based on order weight and your shipping address.
I was charged for pick up. I thought pick up was free of charge?
Pick up attracts a pick up charge, the charges are made based on order weight and your pick up location.
Does Dealz NG deliver internationally?
Dealz NG doesn’t deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you’ll have to ensure the card is registered in Nigeria and the Delivery Address is within Nigeria.
Returns
Dealz NG’s return policy
At Dealz NG, customer satisfaction is key and we ensure what you ordered is what you get.
All products sold at Dealz NG.com are covered under our 3-7 Day Replacement Guarantee. Notify us of any problems, damages or defects within 3 days if you are in Lagos and 7 days from the date of delivery if you are outside of Lagos, , and we will issue a brand new replacement to you at no extra cost or refund you fully if we don’t have a replacement in stock.
How do I make a return?
Every order purchased on Dealz NG come with a returns form; Fill the return form stating your order number, the name of returned item and Desired Action (Replacement or Refund) and return to any of our pick up centers closest to you. Click here to view addresses of our pick up centers.
Once a return is made, our quality control team will conduct a check on the returned item and invalid returns will be made available for pick up at our pick up center.
*Allow 14 days for a refund after returns
Are there products that cannot be returned?
Yes, there are products that cannot be accepted as returns:
- Any product that exhibits physical damage to the box, packaging, tags or to the product
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
- Underwears, swim wear ,lingerie, socks, Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, sex toys and other similar products) and Consumables.
How do I cancel an order on Dealz NG.com?
Kindly contact our customer support team for cancellation request here.
Products
If you cancel your order before your product has been shipped, we will refund the entire amount.
If you received the product, we will refund only the cost of the item only in cases where there are defects.